CANCELLATIONS / RETURNS & EXCHANGE
Win all cases of returns & cancellations, you can raise the request from ‘ my account ‘ section with ease.
Or
you can drop us a mail at info@production.studiob40.com and you will get a revert within 24 working hours.
Returns and Exchanges
Exchange-
At Studio B40 we offer 3-day exchange policy from the day of the date of delivery of your order .For exchange request please drop us email at info@production.studiob40.com with an image highlighting the defect/damage within 48 hours of order delivery. . In case of manufacturing defect we will exchange the product once sufficient proof is submitted . If the same product is not available you can order another product using store credit for exchange . The only thing that you have to ensure is that the product is not damaged, used or washed, and should be in resalable condition with all the original tags intact. All our products are specially made to order and are one of a kind. Therefore, in order to ensure fairness towards the artisans and craftsmen, we will be unable to initiate an exchange for a product that has already been exchanged once.
We would request you to self ship the product to the shipping address shared with you via a courier partner of your choice . Please email us the courier receipt, once you ship the package, for us to be able to take over the process. All courier charges for return/exchange parcel to be borne by customer .
Once we receive the product from you, the exchange will be processed and dispatched within the next 5 to 7 business days.
Products bought under Sale or promotional offer are not applicable for exchange .
RETURNS
Our shipments are carefully inspected before being shipped to you. However, in case you are not satisfied with your purchase, all you have to do is follow the simple instructions below:
· Initiate the process within 3 days of order delivery by writing to us at info@production.studiob40.com, mentioning the order number and the issue you are facing with the item delivered.
· The items must be unused, unworn, unwashed and undamaged.
· Retain the original packaging by keeping the tags, labels if any, intact.
· If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.
We would request you to self ship the product to the shipping address shared with you via a courier partner of your choice . Please email us the courier receipt, once you ship the package, for us to be able to take over the process. All courier charges for return/exchange parcel to be borne by customer .
The product received will be inspected for quality and if approved by the Quality Checking team, we will provide you with store credits worth the product value that can be used for a future purchase from the website. We add amount equal to the product value to your ‘ Studio B40 Account ‘ . You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return. Every product that is available on our website is made with love by our artisans and craftsmen. In our efforts to support the artisan community and work towards protecting their interests and valuing their efforts, we will be unable to accommodate exchange /return requests for orders that are placed using store credit shared for a previously returned/exchanged order.
All custom made orders are not eligible for return.
All returns are subject to the discretion of Studio B40 Approval , but rest assured, as we value the satisfaction of our customers above everything else!
The customer agrees not to dispute the decision made by Studio B40 and accept Studio B40’s decision regarding the return validation that is – if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases. Repeated refusal of COD orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer i.e. more than 50% of the delivered products, the customer will be intimated that future orders on non-cancellation and non-return basis. Afterwards, all future orders will be processed on mentioned conditions.
Products bought under Sale or promotional offer are not applicable for Return .
CANCELLATION BY CUSTOMER :
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at info@production.studiob40.com.
- If you cancel your order within 24 hours, we will refund the full amount to the store credit ..
- No request for cancellation will be entertained after 24 hours of placing the order.
The customer agrees not to dispute the decision made by Studio B40 and accept Studio B40’s decision regarding the cancellation.
CANCELLATION BY STUDIO B40 :
Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account.
The customer agrees not to dispute the decision made by Studio B40 and accept Studio B40’s decision regarding the cancellation.
REFUNDS
A payment refund will be initiated in the unfortunate event of the package getting lost in transit. The refund will be applied towards the original mode of payment and the same will reflect in your account within 4 to 7 business days of the refund being initiated.
Get In Touch With Us.
Phone / Whatsapp: : +91 9818944774